SERVICES

Travel & Hospitality

Travel Technology Consulting & Services

Our Travel Technology Center of Excellence provides extensive knowledge and experience as a Travel Management Company, combined with CMMI 5-level certified Technology Services, allowing us to provide you with a full-spectrum of technology consulting services to OTAs, TMCs, and DMCs in the Travel and Hospitality industry.

 

Platform Services

Our team’s rich experience across multiple industry commerce platforms allows us to provide our clients with the following range of services:

  • Supplier Connectivity with Travel Agents & Tour Operators
  • Direct Connects with GDS and OTAs
  • Group Booking Engine

We also offer a “white labeled” booking engine that is an advanced system for front office sales integrating major suppliers for flights, hotel rooms, car rentals, and more…  Our solution is completely modular, scalable, and can easily be configured for B2B, B2C and B2A environments.

Our platform services helps travel businesses focus more on their business and worry less about technology.

Inventory aggregation – Ready integrations with more than 50 suppliers

Travel APIs – Comprehensive set of travel APIs that enable our clients to build unique travel solutions with faster time to market.

Widget library – Production ready widgets that can be used as is or customized for your travel brand.

 

Application Development & Maintenance

We offer core ADM Services to deliver enhanced and sustainable value in the transformation of our Travel & Hospitality clients’ application portfolio.

Our Application Development & Maintenance Services includes:

Application Development – Helps you address evolving business and technology challenges by defining, designing and building applications tailored to meet your business requirements.

Application Maintenance – Maximizes your existing applications through offshore, near shore and onsite analysis, maintainability, maintenance and enhancement.

Application Management – Offers a wide range of support services for various platforms and technologies.

Application Modernization – Helps modernize legacy systems to enhance flexibility, mitigate risks, minimize disruption and lower costs.

Application Portfolio Management – Helps you determine portfolio strategy, assess and govern your portfolio on an ongoing basis.

Packaged Application Services – Allowing you to automate your value chain through off-the-shelf applications.  We enable you to realize value through innovative and configurable package solutions. 

Performance Engineering and Enhancement  – Enhances the performance and scalability of applications across the technology stack and application lifecycle.

 

Specialized BPO Services

We deliver our clients with the power to outperform market conditions with our travel domain expertise, advanced technology and solutions designed for a client-centric approach.  By utilizing an outcome-based model to deliver transformational solutions built on proprietary frameworks to drive value, we deliver better business outcomes for our clients in:

Corporate Travel  – Provides front and back end support for all corporate travel, and caters to a traveler’s needs, including: Air Travel ; Travel Insurance  ; Visa Assistance ; Hotel and Car rental

Leisure Travel  – Seasoned professionals providing clients with comprehensive travel solutions, that comprise custom designed or packaged vacations, catering to their leisure & MICE travel to various destinations around the world

Finance & Accounting – Offering F&A services covering:  Support and process invoicing/billing ; BSP settlement & reconciliation ; Collections ; ADM & Refund processing ; PNR servicing ; Error pay-out research & Reporting ; Procurement; Bank Reconciliation ; MIS reporting

Hotel Contract Processing – Covers backend Hotel Support (Reviewing & Interpretation of various hotel contracts) and Online Support ; Updating & maintenance of various hotel packages on online portals

Technology Support – Experienced Web and Technology professionals provide our client’s with web services such as: Product Development ; Social Media Management ; Web Design ; Mobile Application Development

Application Development Testing – Application development test solutions to speed development and improve software quality while reducing risk and costs.

 

Loyalty Management

Expertise at driving customer behavior across the Travel and Hospitality domain with rich solutions and a full-range of services that empower the creation and successful operation of loyalty programs, loyalty management platforms and SaaS solutions for:

  • Increased brand awareness, strengthening & extension
  • Incremental revenue through loyalty points earn & burn
  • Increased customer satisfaction, repeat business, stickiness & retention
  • Loyalty software & services tailored for T&H industry needs and economical implementation
  • Proprietary end-to-end loyalty IT platform to operate Loyalty Programs, run multi-channel campaigns and manage customer data
  • Team of loyalty professionals with more than 120 years of industry experience to bring the best Loyalty Solutions to Global Markets.

 

Customer Intelligence

Our team’s significant background in Customer Loyalty, Business    Intelligence & Analytics, allows us to provide innovative Customer Intelligence solutions around:

  • Decision Mgmt. & Optimization
  • Cross Campaign Revenue Optimization
  • Customer Lifetime Value Segmentation
  • Targeted Sales & Marketing